Archive for the ‘social media’ Category
Node XL Maps for #standardbank and #FNB on twitter during the ASA firestorm
These network diagrams have been uploaded to illustrate my interview on SAFM on the media show at 9:20am Sunday March 4, 2012. Live streaming here (obviously this link will be no use unless you are listening live) The first map describes the conversation for #FNB. To help you understand it the size of the pictures [...]
In: Customer Service, Marketing, social media, Uncategorized
The ORM riddle: When is an Apple not an apple?
Crowd sourcing ORM how cool is that.
In: internet, Marketing, social media · Tagged with: brandseye, crowdsourcing, online reputation management, ORM
Come on – That’s not Social Media
Many commentators attack Social Media without understanding what it really is.
In: Advertising, Marketing, social media · Tagged with: Advertising, Marketing, social media, South Africa, WalterPike
How Woolies Lost its Mojo
Woolworths has destroyed the brand reputation it once had – the Frankie’s debacle is just another example, In a connected/social world your brand depends on what people say about it.
In: Advertising, Marketing, social media · Tagged with: Brand, Frankies, Marketing, Woolworths
Takumi Sushi – I am sorry but you lose.
People do such ridiculous things when they find their brand under attack and here is a good example. This is what happened; A twitter user buys R399 take away sushi from a place called Takumi Sushi, When she opens up the container she finds a dead bug, she thinks it’s a cockroach – so she does like [...]
In: Advertising, Customer Service, internet, Marketing, social media, Uncategorized
Marketing sucks say Thought Leader commentators
Sarah Britten, who is @anatinus on twitter wrote on the Thought Leader blog about her mothers day experience at boutique hotel Marion on Nicol in summary she felt ripped off because in spite of paying a top price for high tea the venue didn’t deliver what was promised. So she told her closest friends on a very [...]
In: Advertising, Customer Service, Marketing, social media, Uncategorized
Losing the war
Although Vodacom has won the battle at the Advertising Standards Authority (ASA), I think that it will lose the war. It’s fascinating how often the management of organisations get involved in their little skirmishes and lose total sight of the big picture. It seems to me that Cell C has in the past pushed its [...]
In: Advertising, Customer Service, social media, Uncategorized · Tagged with: Cell C, Nando's, social media, South Africa, Vodacom
7 reasons why Foursquare will kick ass
What is the point of Foursquare? This is exactly the question that was being asked a year or two back about Twitter. Who wants to know that I am buying petrol at the service station, or that I have just ordered an amazing Doppio Zero pizza. So, I am going to tell you why marketers should take notice [...]
In: social media · Tagged with: foursquare, social media, Walter Pike
Cell C and Noahgate. Some lessons.
Cell C has launched an ‘Astroturfing’ campaign – some of my thoughts about it.
In: Advertising, Customer Service, Marketing, social media · Tagged with: Astro turfing, Cell C, Cell Phone, South Africa, Trevor Noah
Telling the truth – a killer strategy?
Telling the truth might just be a Killer marketing strategy
In: Advertising, Customer Service, Marketing, social media, Uncategorized · Tagged with: Advertising, Advertising Age, Business and Economy, dominos, Marketing, South Africa
