Archive for the ‘Marketing’ Category
These network diagrams have been uploaded to illustrate my interview on SAFM on the media show at 9:20am Sunday March 4, 2012. Live streaming here (obviously this link will be no use unless you are listening live) The first map describes the conversation for #FNB. To help you understand it the size of the pictures [...]
In: Customer Service, Marketing, social media, Uncategorized
Crowd sourcing ORM how cool is that.
In: internet, Marketing, social media · Tagged with: brandseye, crowdsourcing, online reputation management, ORM
Many commentators attack Social Media without understanding what it really is.
In: Advertising, Marketing, social media · Tagged with: Advertising, Marketing, social media, South Africa, WalterPike
Woolworths has destroyed the brand reputation it once had – the Frankie’s debacle is just another example, In a connected/social world your brand depends on what people say about it.
In: Advertising, Marketing, social media · Tagged with: Brand, Frankies, Marketing, Woolworths
People do such ridiculous things when they find their brand under attack and here is a good example. This is what happened; A twitter user buys R399 take away sushi from a place called Takumi Sushi, When she opens up the container she finds a dead bug, she thinks it’s a cockroach – so she does like [...]
In: Advertising, Customer Service, internet, Marketing, social media, Uncategorized
Sarah Britten, who is @anatinus on twitter wrote on the Thought Leader blog about her mothers day experience at boutique hotel Marion on Nicol in summary she felt ripped off because in spite of paying a top price for high tea the venue didn’t deliver what was promised. So she told her closest friends on a very [...]
In: Advertising, Customer Service, Marketing, social media, Uncategorized
Handbags at 20 paces probably describes the Vodacom complaint against CellC. This is a bit more spicy. Blackberry has decided to insult all of the millions of iPad fans. I suppose that the intention was to get people to talk about the advertising which is fine because the PlayBook itself is not much to talk [...]
In: Marketing, Uncategorized
In an earlier rant I spoke about the Vodacom rebrand. In summary I said that brands are built by the customer experience and that because of the high involvement of customers in the Vodacom brand and how simple it would be to tell them about the logo change that the bulk of the money spent [...]
In: Advertising, Marketing · Tagged with: Brand, Customer, Rebranding, South Africa, Vodacom
Cell C has launched an ‘Astroturfing’ campaign – some of my thoughts about it.
In: Advertising, Customer Service, Marketing, social media · Tagged with: Astro turfing, Cell C, Cell Phone, South Africa, Trevor Noah
The newspaper industry is doing exactly the wrong thing to ensure its survival. Its a classic case of marketing myopia in a golden age for news.