Archive for the ‘Customer Service’ Category

Cell C and Noahgate. Some lessons.

Cell C has launched an ‘Astroturfing’ campaign – some of my thoughts about it.

Telling the truth – a killer strategy?

Telling the truth might just be a Killer marketing strategy

Who is fit to lead your brand?

Are either Advertising agencies or digital agencies fit to be trusted with the brand, or is a new approach needed?

Online stores still need to give service.

Local online store Kalahari.net fails in service delivery compared to service culture of Zappos.com

Posted on December 22, 2009 at 7:00 pm by Walter Pike · Permalink · View Comments
In: Customer Service · Tagged with: , , , ,