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	<title>Comments on: Zappos walks the talk</title>
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	<link>http://walterpike.com/2009/12/zappos-walks-the-talk/</link>
	<description>Marketing, Advertising and Social Media</description>
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		<title>By: Online stores still need to give service. &#124; PiKE's Thinking ...</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2347</link>
		<dc:creator>Online stores still need to give service. &#124; PiKE's Thinking ...</dc:creator>
		<pubDate>Wed, 13 Jan 2010 06:07:51 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2347</guid>
		<description>[...] Zappos story is in a previous post. suffice it to say that I sent the CEO a request for a book (his office is in USA) on a Thursday [...]</description>
		<content:encoded><![CDATA[<p>[...] Zappos story is in a previous post. suffice it to say that I sent the CEO a request for a book (his office is in USA) on a Thursday [...]</p>
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		<title>By: Walter Pike</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2339</link>
		<dc:creator>Walter Pike</dc:creator>
		<pubDate>Fri, 18 Dec 2009 04:05:17 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2339</guid>
		<description>just got a comment to say they sent you the book :)</description>
		<content:encoded><![CDATA[<p>just got a comment to say they sent you the book <img src='http://walterpike.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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	<item>
		<title>By: Jon</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2338</link>
		<dc:creator>Jon</dc:creator>
		<pubDate>Fri, 18 Dec 2009 03:29:10 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2338</guid>
		<description>Happy Holidays! &lt;br&gt;&lt;br&gt;Rob, Sorry for the delay, the book is on its way!&lt;br&gt;&lt;br&gt;Walter, thanks again for the great post! We are so glad that we can be here and do our best to give everyone a great experience.</description>
		<content:encoded><![CDATA[<p>Happy Holidays! </p>
<p>Rob, Sorry for the delay, the book is on its way!</p>
<p>Walter, thanks again for the great post! We are so glad that we can be here and do our best to give everyone a great experience.</p>
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	<item>
		<title>By: Walter Pike</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2337</link>
		<dc:creator>Walter Pike</dc:creator>
		<pubDate>Fri, 18 Dec 2009 02:17:16 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2337</guid>
		<description>try - ceo (at) zappos (dot) com</description>
		<content:encoded><![CDATA[<p>try &#8211; ceo (at) zappos (dot) com</p>
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	<item>
		<title>By: Rob</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2335</link>
		<dc:creator>Rob</dc:creator>
		<pubDate>Thu, 17 Dec 2009 18:45:40 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2335</guid>
		<description>Jon,&lt;br&gt;&lt;br&gt;I emailed the address above and havent got a response. Seems very un-zappos, perhaps the email &lt;a href=&quot;mailto:culturebook@zappos.com&quot; rel=&quot;nofollow&quot;&gt;culturebook@zappos.com&lt;/a&gt; is not working?</description>
		<content:encoded><![CDATA[<p>Jon,</p>
<p>I emailed the address above and havent got a response. Seems very un-zappos, perhaps the email <a href="mailto:culturebook@zappos.com" rel="nofollow">culturebook@zappos.com</a> is not working?</p>
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		<title>By: greggwenger</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2333</link>
		<dc:creator>greggwenger</dc:creator>
		<pubDate>Wed, 16 Dec 2009 13:30:08 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2333</guid>
		<description>Exactly the same WOW here : &lt;a href=&quot;http://ow.ly/MAjL&quot; rel=&quot;nofollow&quot;&gt;http://ow.ly/MAjL&lt;/a&gt;. They rock !</description>
		<content:encoded><![CDATA[<p>Exactly the same WOW here : <a href="http://ow.ly/MAjL" rel="nofollow">http://ow.ly/MAjL</a>. They rock !</p>
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		<title>By: Walter Pike</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2332</link>
		<dc:creator>Walter Pike</dc:creator>
		<pubDate>Wed, 16 Dec 2009 13:17:19 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2332</guid>
		<description>Allan &lt;br&gt;&lt;br&gt;I think that that book is so significant, I don&#039;t know how many companies in the world that would be able to do the same book and for each individual be so proud of their own contribution that they will proudly point you there.&lt;br&gt;&lt;br&gt;They also have obviously got serious listening posts out the internet to hear what people are saying, all sorts of Zappos people have contacted me.&lt;br&gt;&lt;br&gt;... and people - REAL people who like Jon have convinced his wife to come work at Zappos because he loves it so much.&lt;br&gt;&lt;br&gt;Lots and lots of lessons to learn - go check out the ustream of the talk at LeWeb Paris.&lt;br&gt;&lt;br&gt;Happy Holidays :)</description>
		<content:encoded><![CDATA[<p>Allan </p>
<p>I think that that book is so significant, I don&#39;t know how many companies in the world that would be able to do the same book and for each individual be so proud of their own contribution that they will proudly point you there.</p>
<p>They also have obviously got serious listening posts out the internet to hear what people are saying, all sorts of Zappos people have contacted me.</p>
<p>&#8230; and people &#8211; REAL people who like Jon have convinced his wife to come work at Zappos because he loves it so much.</p>
<p>Lots and lots of lessons to learn &#8211; go check out the ustream of the talk at LeWeb Paris.</p>
<p>Happy Holidays <img src='http://walterpike.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Allan Kent</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2331</link>
		<dc:creator>Allan Kent</dc:creator>
		<pubDate>Wed, 16 Dec 2009 12:22:45 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2331</guid>
		<description>I was just speaking about Zappos this week with some people at the office, so your post could not have come at a better time.  I actually saw Tony speak at SXSW earlier in the year and was inspired then by his words and attitude.  It is good to see that what he said then has been borne out by actions and results.</description>
		<content:encoded><![CDATA[<p>I was just speaking about Zappos this week with some people at the office, so your post could not have come at a better time.  I actually saw Tony speak at SXSW earlier in the year and was inspired then by his words and attitude.  It is good to see that what he said then has been borne out by actions and results.</p>
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		<title>By: Walter Pike</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2330</link>
		<dc:creator>Walter Pike</dc:creator>
		<pubDate>Wed, 16 Dec 2009 10:41:49 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2330</guid>
		<description>Thats Jonathan W I guess. &lt;br&gt;&lt;br&gt;That is such a cool idea sending people to your page, is it a strategy or just spontaneous? What it does is that it instantly makes you real.&lt;br&gt;&lt;br&gt;Thanks very much.</description>
		<content:encoded><![CDATA[<p>Thats Jonathan W I guess. </p>
<p>That is such a cool idea sending people to your page, is it a strategy or just spontaneous? What it does is that it instantly makes you real.</p>
<p>Thanks very much.</p>
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	<item>
		<title>By: Walter Pike</title>
		<link>http://walterpike.com/2009/12/zappos-walks-the-talk/comment-page-1/#comment-2329</link>
		<dc:creator>Walter Pike</dc:creator>
		<pubDate>Wed, 16 Dec 2009 10:31:22 +0000</pubDate>
		<guid isPermaLink="false">http://walterpike.com/?p=497#comment-2329</guid>
		<description>Scott - thanks for the link to your blog. I would love to go on that tour as well.</description>
		<content:encoded><![CDATA[<p>Scott &#8211; thanks for the link to your blog. I would love to go on that tour as well.</p>
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